STAY GUIDE

Check-in/Check-out time

Check-in Check-out	Check-in 3:00pm Check-out 11:00am
Self check-in terminal	Use the self check-in terminals to speed up the check-in and check-out process. See here for details.

Payment, etc.

Credit card	VIEW / VISA / MASTER / JCB / AMEX / DINERS / DC / NICOS / SAISON / UC / AEON / UnionPay *Payments can also be made using electric money, Suica.
QR payment	dbarai/au pay/Pay Pay/Rakuten Pay/J-Coin Pay
Cancellation fees	Cancellation fees of 20% of the room charge for cancellations made the day before your arrival date. Cancellation fees of 100% for cancellations made on your due day of arrival and for no shows will apply.

Facilities/Services

Amenities	Individual room air conditioning unit Internet connection (Wi-Fi) Warm water washlet toilet Room theater (charges apply)
Furnishings	TV HDMI cable Deodorising and disinfecting spray Air purifier with humidifier function Electric kettle Refrigerator (empty) Hair dryer Desk lamp Mobile phone charger Desk mirror
Amenities	Bath towel Face towel Wash towel Nightwear Washable slippers Face cleansing foam Shampoo Hair conditioner Body soap Toothbrush set And a range of other amenities are available. You can also select the amenities you require from the amenities station located in front of the front desk. See here for details.
Smoking in guest rooms	All guest rooms are non-smoking rooms. Please use the smoking area on the 3F.

Internet environment

All guest rooms at JR-East Hotel Mets are equipped with wireless (Wi-Fi) LAN connections. Connect to your smartphone, tablet or laptop for free Internet.
*Please see here for more information when using the Internet.