HOTEL INFORMATION

Check-in/Check-out time

Check-in Check-out	Check-in 3:00pm Check-out 11:00am
Self check-in terminal	Use the self check-in terminals to speed up the check-in and check-out process. See here for details.

Payment, etc.

Cash	Payment can be made in Japanese yen. Foreign currency exchange is not available.
Credit card	VIEW / VISA / MASTER / JCB / AMEX / DINERS / DC / NICOS / SAISON / UC / AEON / UnionPay
IC card	Suica / PASMO / Kitaca / ICOCA / TOICA / manaca / HAYAKAKEN / nimoca / SUGOCA *This service is not available when the room charge exceeds 20,000 yen. (Maximum 20,000 yen)
QR payment	dbarai/au pay/Pay Pay/Rakuten Pay/J-Coin Pay
Cancellation fees	Cancellations made the day before arrival will incur a cancellation fee of 20% of the total amount payable by the guest. Cancellations made on the scheduled arrival date and no shows will incur a cancellation fee of 100% of the total amount payable by the guest.
Other	Online payment is also available at each reservation site.

Facilities/Services

Amenities	Individual room air conditioning unit Internet connection (Wi-Fi) Warm water washlet toilet
Furnishings	TV Deodorising and disinfecting spray Air purifier with humidifier function Electric kettle Refrigerator (empty) Hair dryer Desk lamp Mobile phone charger Desk mirror
Amenities	Bath towel Face towel Nightwear Slippers Face cleansing foam Shampoo Hair conditioner Body soap And a range of other amenities are available. You can also select the amenities you require from the amenities station located in front of the front desk. See here for details.
Smoking in guest rooms	All guest rooms are non-smoking rooms. Please use the smoking area on the 4F.

Internet environment

All guest rooms at JR-East Hotel Mets are equipped with wireless (Wi-Fi) LAN connections. Connect to your smartphone, tablet or laptop for free Internet.
*Please see here for more information when using the Internet.