Reservations can be made using a variety of devices
Official reservations with JR-East Hotel Mets can be made from your computer, smartphone, tablet or over the phone.
JR Hotel members can also enjoy a range of special offers and exclusive member's rates.
Please go to our official online reservations website.
Make a reservation from the official website
For PCWhen making a reservation from your computer, go to our list of hotels or click on [Make a reservation] found on the respective websites of each our hotel.
For SMARTPHONEWhen making a reservation from your smartphone, scan the QR code below to retrieve the URL for the official website for reservation (same website used to make a reservation from your computer).
For FEATURE PHONE
Information concerning the closing of our official website for feature phone.As of November 30, 2018, all services offered on the official JR-East Hotel Mets Feature Phone (mobile/flip-phone) website have been closed down. Please use your computer or smartphone.
- Confirm/Change/Cancel a reservation
Confirm/Change/Cancel a reservation
- You can confirm, change or cancel a reservation made on our official reservations website by clicking [Confirm/Change/Cancel a reservation] and then filling in the form of the For Customer who is JR Hotel Member or For Customer Who Searches for Reservation by Reservation Number. Those who are not JR Hotel members can check their reservation by using [Search by reservation No.] (you will require your 15-digit reservation No.).
- JR Hotel members
JR Hotel members' login
- If you are a JR Hotel member, login here to confirm the details of a reservation or your registration details.
- JR Hotel members' login
Want to become a JR Hotel member?
You will need to complete the necessary procedures (provide a signature) at one of our hotels in order to become a JR Hotel member.
Please go to our JR Hotel Members official Website for information on how to become a member and participating hotels.
- JR Hotel members website
- You will need to complete the necessary procedures (provide a signature) at one of our hotels in order to become a JR Hotel member.
JR Hotel member initial registration (member No. authentication)
- Complete the necessary procedures for initial registration as a JR Hotel Member. Please note that you will need the member number you registered at the front desk of a participating hotel to complete initial registration (member No. authentication).
- JR Hotel member
Changing your JR Hotel member registration details
- To confirm or change your JR Hotel member details, login to [Change your JR Hotel member registration details].
- Change your JR Hotel member registration details
Forgotten your login password?
- If you have forgotten your JR Hotel member password, click [Forgotten your password?] and an e-mail containing your password will be delivered to the registered e-mail address (this function is not for notifying repeat guests of their password).
- Forgotten your password?
Official reservations website help page (Japanese Only)
- Please refer to our help page if you have any questions about navigating, etc. around our official reservations website.
- Reservations help page