Reservations can be made using a variety of devices

Official reservations with JR-East Hotel Mets can be made from your computer, smartphone, tablet or over the phone.
JR Hotel members can also enjoy a range of special offers and exclusive member's rates.
Please go to our official online reservations website.

Make a reservation from the official website


  • Search hotel name

  • Check-In date

  • No. of nights

  • No. of guests

  • No. of rooms

Confirm/Change/Cancel a reservation
  • Confirm/Change/Cancel a reservation

    • You can confirm, change or cancel a reservation made on our official reservations website by clicking [Confirm/Change/Cancel a reservation] and then filling in the form of the For Customer who is JR Hotel Member or For Customer Who Searches for Reservation by Reservation Number. Those who are not JR Hotel members can check their reservation by using [Search by reservation No.] (you will require your 15-digit reservation No.).
    • Confirm/Change/Cancel
      a reservation
JR Hotel members
  • JR Hotel members' login

    • If you are a JR Hotel member, login here to confirm the details of a reservation or your registration details.
    • JR Hotel members' login
  • Want to become a JR Hotel member?

    • You will need to complete the necessary procedures (provide a signature) at one of our hotels in order to become a JR Hotel member.
      Please go to our JR Hotel Members official Website for information on how to become a member and participating hotels.
    • JR Hotel members website
  • JR Hotel member initial registration (member No. authentication)

    • Complete the necessary procedures for initial registration as a JR Hotel Member. Please note that you will need the member number you registered at the front desk of a participating hotel to complete initial registration (member No. authentication).
    • JR Hotel member
      initial registration
  • Forgotten your login password?

    • If you have forgotten your JR Hotel member password, click [Forgotten your password?] and an e-mail containing your password will be delivered to the registered e-mail address (this function is not for notifying repeat guests of their password).
    • Forgotten your password?
  • Official reservations website help page (Japanese Only)

    • Please refer to our help page if you have any questions about navigating, etc. around our official reservations website.
    • Reservations help page