Hotel 1F

Enjoy Italian cuisine and wine in a casual interior.
Savor the flavor of sophisticated cuisine prepared by the head chef, trained in a famous Italian restaurant.

Hotel 2F
Front lobby

Northern Europe inspired lighting and furniture create a relaxing lobby interior. Enjoy a cup of freshly brewed coffee in the front lobby area.

Hotel 2F
Self check-in terminal

Use the self check-in terminals to speed up the check-in and check-out process.  See here for details


All guest rooms are non-smoking rooms
Smoking in guest rooms In order to ensure a comfortable stay for all our guests, including families, all rooms at JR-EAST HOTEL METS SAPPORO are non-smoking rooms. Please smoke in the designated smoking area on the 2F.
Hotel facilities
  • Soft drink vending machines
  • Microwave ovens
  • Ice maker
  • Laundry area
Amenity station Amenities are available from the lobby. Please help yourself.
  • Razor
  • Hair brush
  • Hair ties
  • Makeup remover
  • Facial cleanser
  • Lotion
  • Milky Lotion
  • Cotton pads
  • Cotton buds
  • Bath salts
  • Set of tea bags
  • Blu-ray player (reservations essential)
  • Baby bed (reservations essential)
  • Bed guard(reservations essential)
  • Hypoallergenic duvet/pillow (reservations essential)
  • Trouser press
  • Steam iron, ironing board
  • Clothes steamer
  • hair iron
  • Kid’s nightwear/Kid's toothbrush/Kid's slippers
  • Baby shampoo/Baby soap
  • Conversion adapter
  • Extension cord
  • Bathroom scale
  • Bottle opener
  • Wine opener
  • Wine glasses
  • Tableware
Barrier-free goods
  • Wheelchair
  • Bathroom step
  • Shower chair
  • Large display telephone
  • Door knock sensor
  • Assistance Dog mat
  • Assistance Dog bowl
*Numbers are limited. (We recommend reserving rentals you require in advance.)
*Use of wheelchairs is restricted to inside the hotel.
Available services
  • Cleaning (laundry)
  • Wake-up call
  • Home delivery service


Nearby facilities & shops
Train station shopping area & department store
  • paseo
Convenience stores
  • seicomart
  • 7-Eleven
  • Lawson
Public facilities
  • Hokkaido Government Office Building
  • Hokkaido Passport Center
Sightseeing & Attractions
Tourist facilities
  • Sapporo Odori Park
  • Sapporo Clock Tower

*Please inquire directly with the facility for business hours.