HOTEL INFORMATION

Check-in/Check-out time

Check-in Check-out	Check-in 3:00pm Check-out 11:00am
Self check-in terminal	Use the self check-in terminals to speed up the check-in and check-out process. See here for details.

Payment, etc.

Cash	Payment can be made in Japanese yen. Foreign currency exchange is not available.
Credit card	VIEW / VISA / MASTER / JCB / AMEX / DINERS / DC / NICOS / SAISON / UC / AEON / UnionPay
IC card	Suica / PASMO / Kitaca / ICOCA / TOICA / manaca / HAYAKAKEN / nimoca / SUGOCA *This service is not available when the room charge exceeds 20,000 yen. (Maximum 20,000 yen)
QR payment	dbarai/au pay/Pay Pay/Rakuten Pay/J-Coin Pay
Cancellation fees	Cancellation fees of 20% of the room charge for cancellations made the day before your arrival date. Cancellation fees of 100% for cancellations made on your due day of arrival and for no shows will apply.
Other	Online payment is also available at each reservation site.

Facilities/Services

Amenities	Individual room air conditioning unit Internet connection (Wi-Fi) Warm water washlet toilet
Furnishings	TV Deodorising and disinfecting spray Air purifier with humidifier function Electric kettle Refrigerator (empty) Hair dryer Trouser press(some room only) Desk lamp Mobile phone charger Desk mirror Safe
Amenities	Bath towel Face towel Nightwear (separate) Slippers Face cleansing foam Shampoo Hair conditioner Body soap And a range of other amenities are available. You can also select the amenities you require from the amenities station located in front of the front desk. See here for details.
Smoking in guest rooms	All guest rooms are non-smoking rooms. Please use the smoking area on the 4F.

Internet environment

All guest rooms at JR-East Hotel Mets are equipped with wireless (Wi-Fi) LAN connections. Connect to your smartphone, tablet or laptop for free Internet.
*Please see here for more information when using the Internet.