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| Cash | Payment can be made in Japanese yen. Foreign currency exchange is not available. | 
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| Credit card | VIEW / VISA / MASTER / JCB / AMEX / DINERS / DC / NICOS / SAISON / UC / AEON / UnionPay | 
| IC card | Suica / PASMO / Kitaca / ICOCA / TOICA / manaca / HAYAKAKEN / nimoca / SUGOCA *This service is not available when the room charge exceeds 20,000 yen. (Maximum 20,000 yen)  | 
| QR payment | dbarai/au pay/Pay Pay/Rakuten Pay/J-Coin Pay | 
| Cancellation fees | Cancellations made the day before arrival will incur a cancellation fee of 20% of the total amount payable by the guest. Cancellations made on the scheduled arrival date and no shows will incur a cancellation fee of 100% of the total amount payable by the guest.  | 
| Other | Online payment is also available at each reservation site. | 
| Amenities | 
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| Furnishings | 
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| Amenities | 
 You can also select the amenities you require from the amenities station located in front of the front desk. See here for details.  | 
| Smoking in guest rooms | All guest rooms are non-smoking rooms. Please use the smoking area on the Guest lounge 5F. | 
 All guest rooms at JR-East Hotel Mets are equipped with wireless (Wi-Fi) LAN connections. Connect to your smartphone, tablet or laptop for free Internet.